Wendy’s Builds Upon Global Next Gen Restaurant Design with New Kitchen Innovation

Wendy's unveils new high-capacity kitchen design for its busiest restaurants, with an emphasis on convenience, speed, and accuracy.

Wendy’s first Global Next Gen restaurants debut with a state-of-the-art, high-output kitchen layout.

As the first Global Next Genrestaurants open, Wendy’s also announced the completion of a new Global Next Gen High-Capacity Kitchendesign option to meet the highest customer demand. Both digital-first designs were developed to improve Wendy’s® restaurants all over the world, including for customers, employees, and franchisees.

Less than a year after the introduction of the Global Next Gen restaurant design standard, the first Wendy’s Global Next Gen restaurants have opened in the states of Kansas and Oklahoma, with more than 200 more locations planned for opening by 2024. Wendy’s Global Next Genrestaurants are state-of-the-art in appearance, with an emphasis on convenience, speed, and accuracy throughout drive-thru, dine-in, and digital order pick-up, thanks to an optimized layout and next-generation technology.

“The Global Next Gen future-forward design unlocks 400 times the capacity for digital orders, accelerating the System’s digital growth,” said Abigail Pringle, president of Wendy’s international operations and chief development officer. Wendy’s global structure enables System-wide expansion adapted for the digital era by taking Global Next Gen from cutting-edge plans to successful openings in less than a year.

Wendy’s created a new Global Next Gen High-Capacity Kitchen for its locations with the highest customer demand, which is expected to improve output by approximately 50% compared to the Global Next Gen standard. Taking advantage of the strengths of the Global Next Gen design, this new high-capacity kitchen also has a dual-sided kitchen layout and more powerful appliances:

  • Kitchen Throughput: The dual-sided kitchen is designed with the most up-to-date equipment and layout to maximize kitchen capacity. This gives crew members the tools they need to deliver high-quality food quickly, such as more prep space and more places to make sandwiches.
  • Operational Efficiencies: The front counter, drive-thru, and increased storage space have been put in a way that makes it easier for crew members to get where they need to go and improves their comfort and speed of service.

The Global Next GenHigh-Capacity Kitchen design standard includes Global Next Genrestaurant innovations to meet changing customer preferences, such as growing the number of digital orders:

  • Streamlined Ordering: Self-order booths, passthrough order pick-up shelves, and parking spots just for mobile order pick-up help make things easier for customers who are used to ordering online.
  • Delivery Optimizations: A specific pick-up window and parking spots make it easier for delivery partners to get in and out of restaurants and improve the flow of traffic.
  • Integration of Technology: Next-generation technology makes it easy for restaurant teams to handle more digital sales in a quick, smooth way.

“Using Global Next Gen design innovation as the foundation for success, the new high-capacity kitchen design maximizes kitchen throughput for restaurants with the most customers,” said Pringle. “We’re excited to use both design and technology to unlock digital and global growth to meet the needs of our customers now and in the future.”

Want to find out more about the latest developments in Global Next Gen? Abigail Pringle, President of Wendy’s International and Chief Development Officer, will be answering questions on The Square Deal.

>>> Try Wendy’s New English Muffin Sandwiches Before They’re Gone! <<<

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